Our Replacement and Refund Policy ensures a hassle-free experience for customers who require a replacement or refund for their Edifier products. We understand that in certain cases, customers may encounter issues with their Edifier products that warranty replacement or refund. With our policy, customers can easily request a replacement or a refund for their faulty or defective items.

### Replacement Policy
•⁠  ⁠*Eligibility:* Customers are eligible for a replacement if the product is found to be defective within the warranty period.
•⁠  ⁠*Process:* To request a replacement, customers should contact our customer service team with their order details and a description of the issue. Proof of purchase and photos or videos of the defective product may be required.
•⁠  ⁠*Shipping:* We cover the shipping costs for sending the replacement product to the customer.
•⁠  ⁠*Timeline:* Replacements are typically processed within 7-10 business days from the date of the request.

For any further assistance, please contact our customer service team.
costumer.care@netlinkpk.com
042-35784919